Shipping Policy

At Fillhaven, we work to process and deliver orders as efficiently as reasonably possible.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Processing times may be extended during weekends, public holidays, promotional periods, or periods of unusually high order volume.

Shipping Rates

We offer free standard shipping on orders of $39.99 or more.

For orders below $39.99, any applicable shipping charge will be displayed at checkout before payment is completed.

Estimated Delivery

Estimated delivery times depend on the destination, carrier availability, and other logistical factors. Delivery estimates shown during checkout or after shipment are estimates and are not guaranteed arrival dates.

Unexpected delays may occur due to severe weather, carrier disruptions, customs processing, transportation interruptions, or other circumstances outside our reasonable control.

Tracking

When tracking information is available, it will be provided after your order has shipped. Please allow some time for the carrier's tracking system to update after receiving your tracking number.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information.

If you notice an error in your delivery address, contact service@fillhaven.com as soon as possible. Once an order has entered the shipping process, we may not be able to modify or redirect it.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, contact us promptly with your order number and relevant photographs or other supporting information. We will review the situation and assist with the available resolution.

For shipping assistance:

Email: service@fillhaven.com
Phone: +86 13123943214