Return & Refund Policy
We want customers to feel confident when shopping with Fillhaven. If you are not satisfied with an eligible purchase, you may request a return according to the conditions below.
Return Period
Eligible items may be returned within 30 days of delivery.
To qualify for a return, the item should generally be:
- Unused and in substantially the same condition in which it was received
- Complete with its original packaging where reasonably applicable
- Accompanied by proof of purchase or the relevant order information
Starting a Return
Before sending a product back, contact:
Please provide your order number, the item you wish to return, and the reason for your request.
Do not send a return without first contacting us and receiving return instructions.
Return Address
Approved returns should be sent according to the instructions provided by our customer service team.
Return Warehouse:
485 Horizon Drive NE, Suite 800
Suwanee, GA 30024
United States
Warehouse Phone: +1 770-468-2367
Return Shipping Costs
Unless the item arrived damaged, defective, incorrect, or otherwise qualifies for a seller-paid return, customers may be responsible for return shipping costs.
Damaged, Defective or Incorrect Items
If you receive an incorrect, damaged, or defective item, contact us as soon as reasonably possible. Include photographs showing the product and the relevant issue.
After reviewing the information, we will determine an appropriate resolution.
Refunds
Once an approved return has been received and inspected, we will notify you of the outcome.
Approved refunds will generally be issued to the original payment method. The time required for the refund to appear in your account depends on your bank or payment provider.
Original shipping charges, where applicable, may be non-refundable except where required by law or where the return results from our error.
Contact
Email: service@fillhaven.com
Phone: +86 13123943214