Privacy Policy
This Privacy Policy explains how Fillhaven collects, uses, shares, and protects personal information when you visit fillhaven.com, place an order, communicate with us, or otherwise use our services.
Information We Collect
Depending on how you interact with our website, we may collect information including:
- Name
- Billing and shipping address
- Email address
- Telephone number
- Order and transaction information
- Device and browser information
- IP address
- Website usage information
- Customer service communications
Payment information may be processed by our payment service providers rather than stored directly by us.
How We Use Information
We may use personal information to:
- Process and fulfill orders
- Arrange shipping and delivery
- Provide customer support
- Process returns and refunds
- Maintain and improve our website
- Detect fraudulent or unauthorized activity
- Communicate important information about orders or services
- Meet applicable legal and regulatory obligations
Sharing Information
We may share information with service providers where reasonably necessary to operate our business, including ecommerce platform providers, payment processors, shipping carriers, analytics providers, technology providers, and professional advisers.
We may also disclose information when required by law or where reasonably necessary to protect legal rights, prevent fraud, or respond to lawful requests.
Cookies
Our website may use cookies and similar technologies to operate essential functionality, remember preferences, analyze website usage, and improve services.
Browser settings may allow you to restrict certain cookies, although disabling cookies may affect website functionality.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including fulfilling transactions, maintaining appropriate business records, resolving disputes, and meeting legal obligations.
Your Privacy Rights
Depending on your location, applicable law may provide rights concerning your personal information, including rights to request access, correction, deletion, or other forms of control.
To submit a privacy request, contact service@fillhaven.com. We may need to verify your identity before completing certain requests.
Security
We use reasonable administrative and technical safeguards designed to protect personal information. However, no method of electronic transmission or storage can guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes to our practices, technology, or legal obligations.
Contact Us
Fillhaven / Guangzhou Tengningzhan Trading Co., Ltd.
Registered Address: Room 3005, No. 3 Bixi Street, Gangwan Subdistrict, Nansha District, Guangzhou, China
Email: service@fillhaven.com
Phone: +86 13123943214