FAQ

How can I place an order?

Select the product and available options you want, add the item to your cart, and proceed through checkout. Review your shipping and payment information carefully before submitting the order.

How much does shipping cost?

Standard shipping is free for orders of $39.99 or more. For orders below $39.99, any applicable shipping charge will be shown during checkout.

How long does order processing take?

Orders are generally processed within 1–3 business days after successful payment confirmation.

Can I change or cancel my order?

Contact service@fillhaven.com as quickly as possible. We will try to assist, but changes or cancellations cannot be guaranteed after an order has entered processing or shipment.

How can I track my order?

When tracking is available, tracking information will be provided after shipment. Carrier systems may require some time to display the first tracking update.

Can I return an item?

Eligible products may generally be returned within 30 days of delivery, subject to our Return & Refund Policy.

Please contact us before returning anything.

Where should I send an approved return?

Approved returns may be directed to:

485 Horizon Drive NE, Suite 800
Suwanee, GA 30024
United States

Warehouse Phone: +1 770-468-2367

Do not send a return without receiving return instructions from us first.

What should I do if my product arrives damaged?

Email service@fillhaven.com with your order number and clear photographs showing the problem. Our team will review the situation and provide the appropriate next steps.

How will I receive my refund?

Approved refunds are generally returned to the original payment method. Processing time after issuance depends on your bank or payment provider.

How can I contact Fillhaven?

Email: service@fillhaven.com
Phone: +86 13123943214

Company: Guangzhou Tengningzhan Trading Co., Ltd.
Registered Address: Room 3005, No. 3 Bixi Street, Gangwan Subdistrict, Nansha District, Guangzhou, China